Shop Loka
Seller Cookie Policy
Introduction
By visiting this website and/or app with your browser settings adjusted to allow cookies, you are consenting to Shoploka Enterprises Ltd (“Shoploka”) using cookies for the purposes outlined below in order to provide you with a fully functional user experience.
What Is a Cookie?
A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites and/or apps that you visit. Where cookie technology is not available, an anonymous identifier may be used instead. An anonymous identifier is a random string of characters used for the same purposes as a cookie.
Your browser accesses the cookie file only when you visit the website and/or app that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. Cookies allow sites like Shoploka to deliver you a personalised user experience.
Cookies duration can be defined as either session based or persistent:
- Session (or Transient) Cookies: Stored in memory for the length of your browsing session. They become inaccessible after inactivity and are automatically deleted when the browser is closed.
- Persistent (or Permanent) Cookies: Stored in memory and not deleted when the browser is closed. They remember preferences for future visits and collect analytics data to help improve performance.
What Cookies Do We Use?
- Strictly necessary / essential cookies: Required for the operation of our website, e.g., logging into secure areas or using a shopping basket.
- Functional cookies: Recognise you when you return, personalise content, greet you by name and remember preferences.
- Analytical & experience testing cookies: Help us recognise visitor numbers, see how visitors move around the website and test user experience changes.
- Targeting / advertising cookies: Record visits, pages viewed and links followed. Used to tailor marketing and may be shared with trusted third parties.
- Third-party cookies: Provided by trusted partners for advertising and analytics. Governed by their own privacy policies.
Examples of Cookies We Use
| Category | Party | Purpose |
|---|---|---|
| Strictly necessary | Shoploka | Enable basic shopping functionality. |
| Strictly necessary | Zendesk | Customer support via live chat. |
| Strictly necessary | Cloudflare | Optimise performance and availability. |
| Analytics & experience testing | Google Analytics, Hotjar, Optimizely | Track usage and optimise user experience. |
| Targeting / advertising | Ometria, Wunderkind, Google Ads, Meta Ads, TikTok, Klarna | Track user behaviour and tailor marketing campaigns. |
Sharing With Social Networks
If you use buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer. Learn more about their privacy policies:
Managing Cookies
If cookies aren't enabled on your computer, your experience will be limited to browsing and researching; you won't be able to add products to your basket or buy them.
To enable and manage cookies, you can use your browser settings. Each browser is different, so check its ‘Help’ menu for instructions.
- Google Chrome
- Internet Explorer
- Mozilla Firefox
- Safari
- Opera
Our cookie consent banner allows you to select or deselect categories of cookies at any time via the “Cookie Preferences” link in our website’s footer.
Your Consent Under POPIA
The Protection of Personal Information Act (POPIA) requires us to obtain your explicit, specific, and informed consent before processing personal information through cookies, except for strictly necessary cookies.
- You must actively consent to non-essential cookies. We do not use pre-ticked boxes.
- We do not use cookie walls that force acceptance.
- Continuing to browse the site does not constitute consent under POPIA.
- Non-essential cookies will only be placed after consent is given.
When you consent by using our website, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree, you may disable cookies in your browser settings.
If you have any questions on this policy, please Contact Us.