Restriction, Suspension and Termination Policy

Here at Shoploka we pride ourselves in being supporters of small businesses across South Africa. Therefore, if you don’t comply with the Seller Terms and Conditions or any of our policies (we refer to these as our "terms and conditions" throughout this document), we wouldn’t just part ways with you. Instead, we will work with you to help you understand why complying with the terms and conditions is so important and try to find a solution with you to enable you to do so moving forward. We will only terminate our relationship if we really, really need to.

We thought it might be helpful to let you know what we consider when deciding how best to resolve a breach of our terms and conditions, and so we put pen to paper to create this policy.

What We Consider When Addressing a Breach

• We’ll consolidate the information we have about you and your storefront.
• We will consider any legal issues and risks which have arisen due to the breach.
• We’ll consider the impact of the breach and how significant it is.
• We will review any other operational factors which are relevant.
• We’ll look at any mitigating or aggravating circumstances which are relevant to the breach.

Taking all of the above into consideration, we will consider whether we think you are able to remedy the breach with our support, and we will consider possible creative and practical options for resolution. This can range from rolling out training to you or changing the design of a product or label, right through to suspending or terminating your storefront(s) or the relevant product(s). The action we choose to take is in our absolute sole discretion.

What Happens If We Need to Restrict, Suspend or Terminate?

The full details are set out in clause 2 of the Seller Terms and Conditions, but here’s a summary.

Restrict or Suspend Use of the Site

If we restrict or suspend your storefront(s) or individual product(s), we will provide you with a clear explanation of our reasons for doing so (including referencing any specific, relevant facts and circumstances, along with the applicable grounds we're relying on to do so). We will do so via email on or before the date on which the restriction or suspension becomes effective, in order to give you the opportunity to clarify any further facts and circumstances relevant to the breach.

Termination of Our Relationship

If we decide that there is no alternative to terminating our relationship with you, we will provide you with a statement setting out our reasons (including referencing any specific, relevant facts and circumstances, along with the applicable grounds we're relying on to do so). We will do this by email at least 30 (thirty) days before termination takes effect, except where:

• We are obliged by a legal or regulatory obligation to terminate our relationship sooner; or
• You have repeatedly infringed your obligations,

In these cases, we will provide you with reasonable notice in the circumstances (if we can) and the statement of reasons for those decisions by email as soon as reasonably possible.

Appealing a Termination Decision

Where you are given 30 days' notice, you will then have that 30 days to appeal the decision in writing. We will consider any appeal received from you and will be in touch with our decision.