Shop Loka
Cookie Policy
Introduction
By visiting this website and/or app with your browser settings adjusted to allow cookies, you are consenting to The Collective Concept (Pty) Ltd (“shoploka.co.za”) using cookies for the purposes outlined below in order to provide you with a fully functional user experience.
What Is a Cookie?
A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites and/or apps that you visit. Where cookie technology is not available, an anonymous identifier may be used instead. An anonymous identifier is a random string of characters used for the same purposes as a cookie.
Your browser accesses the cookie file only when you visit the website and/or app that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. Cookies allow sites like Shop Loka to deliver you a personalised user experience.
Cookies duration can be defined as either session based or persistent:
- Session (or Transient) Cookies: Stored in memory for the length of your browsing session and deleted automatically when the browser is closed.
- Persistent (or Permanent) Cookies: Stored in memory beyond the browsing session. They keep your preferences for the next visit and help collect usage analytics to improve the site.
What Cookies Do We Use?
- Strictly necessary / Essential cookies: Required for the operation of our website. For example, enabling secure login or the shopping basket.
- Functional cookies: Recognise you when you return, personalise content, greet you by name and remember your preferences.
- Analytical & experience testing cookies: Help us count visitors, see how they use the website and test changes for improvement.
- Targeting / advertising cookies: Record your visit, pages viewed and links followed. Used to make advertising more relevant and may be shared with third parties.
- Third-party cookies: Provided by trusted partners for advertising and analytics purposes, governed by their own privacy policies.
Examples of Cookies We Use
| Category | Party | Purpose |
|---|---|---|
| Strictly necessary | The Collective Concept | Enable basic shopping functionality. |
| Strictly necessary | Zendesk | Live customer support chat. |
| Strictly necessary | Cloudflare | Optimise site performance. |
| Analytics | Google Analytics, Hotjar, Optimizely | Track usage and improve user experience. |
| Targeting | Ometria, Wunderkind, Google Ads, Meta Ads, TikTok | Tailor marketing campaigns and advertising. |
Sharing With Social Networks
If you use buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer. Learn more about their privacy policies:
Managing Cookies
If cookies aren't enabled on your computer, your experience will be limited to browsing and researching; you won't be able to add products to your basket or buy them.
To enable and manage cookies, use your browser settings. Each browser is different, so check its ‘Help’ menu for instructions.
- Google Chrome
- Internet Explorer
- Mozilla Firefox
- Safari
- Opera
Our cookie consent banner allows you to select or deselect categories of cookies at any time via the “Cookie Preferences” link in the footer.
Your Consent Under POPIA
The Protection of Personal Information Act (POPIA) requires us to obtain your explicit, specific, and informed consent before processing personal information through cookies, except for strictly necessary cookies.
- You must actively consent to non-essential cookies. We do not use pre-ticked boxes.
- We do not use cookie walls that force acceptance.
- Continuing to browse the site does not constitute consent under POPIA.
- Non-essential cookies will only be placed after consent is given.
When you consent by using our website, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree, you may disable cookies in your browser settings.
If you have any questions on this policy, please Contact Us.